Exchanges & Returns
Exchange
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Mood Desi offers exchange only on apparel products and certain home furnishing products (pillow covers, bedsheets, etc.) if returned within 7 days of delivery of the order. The delivery charges for items returned need to be borne by the customer unless exchanged physically at the studio.
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Kindly note that each item purchased has been imported from India after much selection and care, and each order helps us to provide a living to multiple talented artisans and tailors in India. We request you to buy from us after making all checks with respect to preference, size, etc., and return the item only if is faulty or not what you had ordered.
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We would request you to ensure before returning the products that they are not used, damaged or attempted to be washed. We always do our best to pack our products with love and care for you to avoid any damages and we expect and accept returns only in their original conditions including their tags.
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Returns
Returns are only accepted in case items are defective. Drop us an email/message within 48 hours or receiving the defective product providing maximum details and photographs of the defect. After 48 hours we will not be able to process any return requests.
We will contact you after receiving your email/message and initiate the next steps to get the product replaced.
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In the rare and unfortunate case that the return is due to an error on our part (wrong item sent, damaged/defective product), and you do not wish for a replacement, we will pay off the invoice value to you. All returns which are not valid will not be accepted. In case of return, the product will be exposed to our quality control checks to ensure that the quality of the product is intact as it was in its original condition. If the product is found to be used, misused or tampered with, no refund is permissible.
Cancellation of an order is not possible if the order is dispatched.
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Note:
Print irregularities, color splashes and others imperfections owing to the craft are not considered as defects.
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No Returns, Refunds or Exchanges are accepted on :
- Handcrafted Jewelry
- Handmade Items
- Artisanal Products
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